"The driver was great. The area for improvement is customer communication. Eg. There is no confirmation of pick up the day before travel. I emailed the address provided twice and no one ever responded. When I reached a country where I could make a telephone call, the person who answered the phone said ‚Yes?‘ like it was a personal phone number, which was alarming and thought we had been scammed. I had to ask if they were a taxi company and what their name was. Very u professional which belied how good the driver was and pretty much everything else."